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theFace

Service & Repair

We repair, service and remove signs across Ukraine with our own crew. Every sign we make carries a one-year warranty, and we've been installing and servicing signs for over 10 years.

WARRANTY · 1 YEAR
What we make

Service & Repair

A sign works outdoors all year, so in time the lighting can burn out, the surface can dull, and the mounts can work loose. We repair and service signs, both our own and ones built by others.

Every sign we make carries a one-year warranty, and we keep servicing it afterwards as needed. When a sign has to come down before a repair, a move or a rebrand, our crew removes it cleanly, without damaging the facade.

  • Warranty servicing for the whole first year after install
  • Replacing burnt-out LEDs, power supplies and lighting parts
  • Restoring surfaces, letters and loosened mounts
  • Repairing signs we didn't make
  • Removing a sign before a move, rebrand or replacement
  • Scheduled maintenance once the warranty ends
How we work

The result is on us

We start with a free site visit: we inspect the sign in place and tell you straight away what's wrong. Warranty issues on our own products are sorted with no fuss, and the warranty runs a full year. From there we work the full cycle: the same crew that installed the sign repairs and removes it, with our own equipment for work at height. Once the warranty ends, we stay in touch and keep the sign serviced.

Specs

Key specifications

Key specificationsService & Repair
MaterialsLED modules, power supplies, acrylic, composite, metal, mounts — every part a sign is built from
PowerSign lighting typically runs on 12 V via a power supply; we check the wiring and swap failed supplies
MountingOur own install crew with 10+ years of experience; we bring our own access equipment for height work
PlacementFacade, rooftop and interior signs anywhere in Ukraine — we come out and inspect on site
Service lifeLED modules typically last around 50,000 hours; power supplies usually fail first — we replace them
Lead timeSimple repairs take a few working days, bigger jobs take longer; we confirm the timeline after inspection
Warranty & serviceOne year on our own signs and installation; servicing continues after the warranty on request
Third-party signsWe repair signs from any maker; we scope what can be restored during the on-site visit
Pricing

What goes into the price of a sign

The price of a sign depends on the facade, size and material, so we don't publish a single price list. The visit, measurement and quote are free, and you get an exact figure fast.

  • Size and dimensions

    A bigger sign means more material, fixings and hours on the install. We size the letter height to your facade width and the distance the sign has to be read from.

  • Materials

    Metal, acrylic, composite and PVC differ in both price and lifespan. A metal sign runs higher than PVC but lasts longer; at the survey we recommend the material for your facade and weather, not for the price list.

  • Lighting and electrics

    A non-illuminated sign costs less than a lit one: no LED modules, power supply or electrical work. Front-lit and halo-lit price separately too, and neon and lightboxes are our own offerings with their own pages.

  • Installation

    Install cost comes down to height, how hard the access is, and the wall material — brick, plaster, composite or glass. A sign over the entrance and a structure up under the roof are very different amounts of crew work and equipment.

  • Approvals and permits

    Some builds — blade signs over the pavement, rooftop signs, stelae on a site — need a placement approval. Where that applies, we tell you what to file and fold it into the quote.

  • Layout complexity

    A single word prices differently from a logo with fine detail, a set of plaques or a full floor of wayfinding. The visit, measurement and quote are free, and the 3D visualization on a photo of your facade comes after you confirm the order — so the look is agreed before manufacturing.

Simple signs are ready in a few working days, more complex structures take longer. The exact term is set in your quote.

Q&A

Frequently asked questions

Do you repair signs you didn't make?

Yes. We service and repair signs no matter who manufactured them. We come out, inspect the sign on-site and tell you what can be done. The call-out and estimate are free.

What does the warranty cover?

Every sign we make comes with a one-year warranty. If something fails within that time through no fault of use, we fix it at no cost. After the warranty, we keep servicing the sign as needed.

Do you take down old signs?

Yes, we handle removal. Our crew takes a sign down cleanly before a move, a rebrand or a replacement, and prepares the facade for a new one if needed.

How long does a sign repair take?

Simple jobs like swapping LED modules or a power supply usually take a few working days including the site visit. Bigger restorations take longer. We give an exact timeline after inspecting the sign in place.

Can you refresh an old sign instead of replacing it?

Yes, as long as the frame and mounts are sound. We replace the lighting, restore the face, and update the colours and graphics for a new brand. After the inspection we tell you honestly whether restoring makes sense or a new sign is the better route.

My sign is flickering or only partly lit — what should I do?

Switch the lighting off until the technician arrives — it’s safer for the remaining modules. Most of the time the cause is the power supply or a few LED modules, and that’s usually fixable without replacing the whole sign. After the on-site inspection we’ll tell you exactly what’s failed.

Other services

The full outdoor-advertising cycle

Contact

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Tell us about the task — we’ll quote for free and suggest a solution.

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